Privacy PolicyPrivacy Policy

Mervin Truong Personal Real Estate Corporation (“we”) collects, uses and discloses personal information in accordance with British Columbia’s Personal Information Protection Act (PIPA) and Canada’s Anti-Spam Legislation (CASL). This policy explains what we collect on this website, why, and how to reach us about it.

What we collect

• Information you submit through forms: name, email, phone, property address, timeframe, budget range and your message.
• Consent records: whether you opted in to marketing email, the wording you agreed to, the time, and a hashed IP address.
• Attribution: the page you submitted from, referring site and campaign parameters, used to understand which content is useful.
• Usage analytics and advertising measurement, only after you accept non-essential cookies.

Why we collect it

To respond to your request, to provide the services you ask for (such as a home value report or a private listing search), to send marketing email you have expressly consented to, and to improve the site. We do not sell personal information.

Who it is shared with

Service providers that process data on our behalf: website hosting, database, email delivery, marketing email, analytics and, if you have consented, advertising platforms. If you become a client, information is shared with RE/MAX 2000 Realty as required to provide real estate services and meet regulatory obligations.

Cookies and consent

Essential cookies keep the site working. Analytics and advertising cookies are set only after you choose “Accept all” in the cookie banner. You can change your choice by clearing site data in your browser.

Marketing email and withdrawal

Marketing email is sent only with your express consent. Every message identifies the sender and includes an unsubscribe link that takes effect within ten business days. You can also withdraw consent by writing to hello@mervintruong.ca.

Retention

Lead and consent records are retained for as long as needed to provide services and to meet legal and regulatory requirements, and are then deleted or anonymised. Analytics data is retained per the provider’s standard settings.

Your rights

You may request access to or correction of your personal information, or ask how it has been used or disclosed. Contact the privacy officer at hello@mervintruong.ca or by mail at 15127 100 Ave #103, Surrey, BC V3R 0N9. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia.